Privacy Policy

01About OmniPluse

OmniPluse is a technology and management consultancy providing services including strategic planning, organizational development, market expansion, graphics and logo design, social media management, web and application development, cybersecurity consultation, and private-cloud solutions.

The Website allows visitors to learn about our services and contact us regarding potential business requirements.

02Personal Data We Collect

Depending on how you interact with the Website, we may collect the following personal data.

A. Information you provide directly

When you submit the contact or enquiry form, we may collect:

• First name
• Last name
• Email address
• Telephone/mobile number, where voluntarily provided
• Service or area of interest selected by you
• Message or other information contained in your enquiry

We request only information that is reasonably necessary to respond to your enquiry and provide or discuss our services.

B. Information collected automatically

When you visit the Website, certain technical information may be automatically generated or received by our hosting or security infrastructure. This may include, where technically available:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring website or URL
• Basic technical and security logs
• Information necessary to detect, prevent, or investigate security incidents

Such information may be used for website operation, security, troubleshooting, performance monitoring, and prevention of abuse.

C. Cookies and similar technologies

The Website may use cookies or similar technologies that are necessary for website functionality, security, performance, or user experience.

Where non-essential cookies or similar technologies are introduced, we will provide appropriate information and, where required by applicable law, obtain consent before using them.

You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

03Purposes for Which We Use Personal Data

We may process personal data for the following purposes:

1. To respond to enquiries and communications.
2. To understand your business requirements.
3. To provide information about our services.
4. To prepare proposals, quotations, or service-related communications.
5. To communicate with prospective or existing clients.
6. To provide, maintain, secure, and improve the Website.
7. To detect, prevent, investigate, and address fraud, abuse, security incidents, or unlawful activity.
8. To maintain business, accounting, administrative, and operational records.
9. To comply with applicable legal, regulatory, governmental, or law-enforcement requirements.
10. To establish, exercise, or defend legal rights and claims.
11. To perform other purposes that are reasonably connected with the purpose for which the information was provided, where permitted by applicable law.

We will not intentionally collect personal data that is unnecessary for the relevant purpose.

04Legal Basis for Processing

Depending on the circumstances and applicable law, OmniPluse may process personal data:

• with your consent;
• where processing is necessary to respond to a request made by you or to take steps connected with a proposed or existing service relationship;
• where processing is necessary to comply with a legal obligation;
• where processing is necessary for legitimate and lawful business purposes permitted under applicable law; or
• where processing is otherwise permitted or required by applicable Indian law.

Where consent is the applicable basis for processing, consent will be requested through an appropriate affirmative action and may be withdrawn in accordance with applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

05Your Rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal data, including the right to:

• obtain information about the personal data being processed by us;
• request correction of inaccurate or misleading personal data;
• request updating of personal data;
• request deletion/erasure of personal data where permitted by law;
• withdraw consent where processing is based on consent;
• exercise applicable rights relating to your personal data through the prescribed mechanisms;
• nominate another individual to exercise applicable rights on your behalf where permitted by law; and
• make a complaint regarding our processing of your personal data.

The availability and scope of these rights may depend on the applicable provisions of Indian law and the circumstances of the processing.

06How to Exercise Your Rights

To submit a privacy request, correction request, deletion request, consent withdrawal request, or privacy-related complaint, contact us using the details provided in the Contact section below.

For security purposes, we may request sufficient information to verify your identity before acting on a request concerning personal data.

We will process valid requests within the period prescribed by applicable law.

If a request cannot legally be fulfilled, we will provide an appropriate explanation where required by law.

07Sharing and Disclosure of Personal Data

We may disclose or provide access to personal data only where reasonably necessary for legitimate business, technical, legal, or operational purposes, including to:

• employees and authorised personnel who need the information to perform their functions;
• service providers, contractors, hosting providers, IT providers, communication providers, security providers, or other processors working on our behalf;
• professional advisers such as lawyers, accountants, auditors, or consultants where reasonably necessary;
• government authorities, regulators, courts, law-enforcement agencies, or other authorised bodies where disclosure is required or permitted by law;
• parties involved in a corporate transaction, merger, acquisition, restructuring, or transfer of business, subject to applicable legal requirements; or
• other parties where you have provided appropriate consent or where disclosure is otherwise permitted by applicable law.

Where third-party service providers process personal data on our behalf, we seek to require appropriate confidentiality and security obligations through suitable contractual or other safeguards, as applicable.

08International Data Transfers

Some technology, hosting, communication, security, or other service providers used by OmniPluse may process personal data from locations outside India.

Where personal data is transferred outside India, OmniPluse will comply with applicable Indian law and any restrictions or safeguards applicable to such transfer.

We will take reasonable contractual, technical, and organisational measures appropriate to protect personal data during such processing.

09Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• responding to and managing enquiries;
• providing or discussing services;
• maintaining appropriate business and transaction records;
• complying with legal, regulatory, accounting, or tax requirements;
• resolving disputes;
• preventing fraud or misuse; and
• establishing, exercising, or defending legal claims.

When personal data is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise, or otherwise dispose of it securely.

Different categories of information may have different retention periods depending on their purpose and applicable legal requirements.

10Data Security

OmniPluse takes reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;
• unauthorised disclosure;
• alteration;
• misuse;
• loss;
• destruction; and
• other unlawful or unauthorised processing.

Security measures may include appropriate access controls, authentication mechanisms, secure transmission technologies, restricted access, monitoring, backups, and other safeguards appropriate to the nature of the information and the risks involved.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11Data Breach and Security Incidents

If OmniPluse becomes aware of a personal data breach or security incident requiring notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and respond to the incident.

Where required by applicable law, we will notify affected individuals, authorities, or other relevant parties within the prescribed timeframe and through the prescribed mechanism.

12Children's Privacy

The Website is intended primarily for businesses, professionals, organisations, and general users.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

Where applicable law requires verifiable parental or lawful guardian consent for processing a child's personal data, we will follow the requirements prescribed by law.

If you believe that a child has provided personal data to us in circumstances where such processing is not permitted, please contact us so that we can take appropriate action.

13Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, social-media pages, or services.

Those third parties operate under their own privacy policies and terms. OmniPluse is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal data to it.

14Social Media

OmniPluse may maintain or use social-media profiles or platforms for communication, marketing, and business purposes.

Interactions with our social-media pages may be subject to the privacy policies and terms of the relevant social-media platform.

Information that you voluntarily submit through a third-party platform may be processed by that platform independently of OmniPluse.

15Cookies

Cookies may be used to support:

• essential Website functionality;
• security;
• session management;
• performance and reliability;
• analytics, if enabled; and
• other functionality that may be introduced in the future.

Where applicable law requires consent for particular categories of cookies or similar technologies, OmniPluse will provide an appropriate consent mechanism.

You can also manage or delete cookies through your browser settings.

16Accuracy of Personal Data

We aim to maintain personal data that is reasonably accurate and relevant to the purpose for which it is processed.

You should provide accurate information and notify us if information previously provided to us requires correction or updating.

17Your Responsibilities

When submitting information through the Website, you should:

• provide information that is accurate and lawful;
• avoid submitting confidential information that is not necessary for your enquiry;
• avoid submitting another person's personal data without appropriate authority or permission;
• avoid submitting passwords, financial credentials, authentication codes, or other highly sensitive information through a general enquiry form unless specifically requested through an authorised secure process; and
• use the Website in accordance with applicable law.

18Confidential Business Information

If you contact OmniPluse regarding a potential project, you should avoid submitting highly confidential business information through a general Website contact form unless such disclosure is necessary and an appropriate confidentiality arrangement is in place.

Submission of information through the Website does not automatically create a contractual confidentiality obligation unless separately agreed in writing or otherwise required by law.

19Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our services;
• changes in our data-processing practices;
• changes in technology;
• changes in applicable law or regulatory requirements; or
• improvements to our privacy and security practices.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

20Grievance and Privacy Contact

If you have any question, request, complaint, or concern relating to this Privacy Policy or the processing of your personal data, please contact OmniPluse.

For privacy requests, please include sufficient information for us to understand and process your request. We may request identity verification where reasonably necessary to protect personal data from unauthorised requests.

Where applicable law provides a statutory complaint or grievance mechanism, you may also use the mechanism prescribed by the relevant authority.

21Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to privacy or personal-data processing shall be subject to the applicable laws, regulatory framework, and jurisdictional requirements in India.

22Important Notice

This Privacy Policy describes OmniPluse's intended privacy practices for the Website. It does not create rights or obligations beyond those required by applicable law or expressly agreed between OmniPluse and a user or client.

Where a particular service, client engagement, application, contract, or project involves additional categories of personal data or specific contractual privacy requirements, additional privacy notices, data-processing terms, or contractual provisions may apply.